Remember, a couple of months ago I finally gave in and bought some new running shoes, after my Mizunos were overdue to retire.
After treadmill analysis at a running store in Monroe, LA, I went for the Brooks Ghost 8. I really didn't care for the look (heck, by Mizunos were super ugly, but GREAT for running!), but I liked the design of the shoe, and the way it felt while running.
A few weeks after that, I got sick and wasn't allowed to run, or work out, at all. So basically, out of 7 months owning the Ghost 8 I actually wore them 3 months, and maybe ran in them about 70 -100 miles. I bet knowing this, and the fact I paid $130 for them makes you understand my bad mood when THIS started to happen:
While the rest of the shoe still looks almost brand new, the part underneath the ankles started to rip and tear open. How? No idea. There is no way those parts can rub against each other to cause this.
While browsing through the Brooks Facebook page, I found out I am not the only one with this problem:
I sure posted my picture on there as well, describing the issue I have with the shoe. 2 days later, I got a reply from Brooks giving me a number to call. That's what I did. A VERY nice guy took care of my case, explained to me how to get to the "Defective Review Form" on the website, and promised me to be on the lookout for my case to come in.
Basically, when you go to that site, you describe what's wrong with your product, and decide if you want it replaced (if possible) with the same model, or another Brooks model. Since I didn't feel like getting another pair of Ghost 8, and risking to end up with the same issue again, I decided to pick another model. After some research and reading tons of reviews, I decided to give the Launch 3 a try. This time I DID pick a color I love though: Pink & Grey. Pure love. So I put this model on my form, just in case I would get my other shoes replaced.
One day after filling out the form, I got an e-mail, telling me:
Thank you for contacting Brooks Running. We are sorry about this issue with our product. We have gone ahead and placed a onetime courtesy replacement pair. Your internal order confirmation is #xxxxxxxx. Tracking confirmation will be available after 24 hours to allow time for shipping processing. You should receive your replacement order within 5-7 business days. Please use the order number mentioned as your reference and let us knows if we can help you in any other way.
And today, 7 days later, my shoes already arrived!
I honestly was really pissed my Ghost 8s were not what I was hoping, quality wise. And I sure hope the Launch 3 will be a better running companion. But I truly am impressed by the awesome customer service Brooks Running provided!